We accept items for return or exchange within 15 calendar days after delivery of the product. At our sole discretion after 15 calendar days, we will offer only exchanges on non-sale item(s). Please contact us directly to confirm the item(s) you're exchanging for are available or for return authorization. Any items returned without doing so will be refused at our warehouse.
· Items must be in new, unaltered, with no odor - unused condition with tag attached. No exceptions.
· Sale items or undergarment are NOT eligible for exchanges.
· ALL SALES ARE FINAL.
You will be responsible for getting the item back to us, any exchange items sent back to you will be an additional charge. We recommend you insure your package, as J-BEES.com will not be held responsible if your return does not reach our warehouse.
Do I have to pay shipping for my exchange items?
Yes, you will be responsible for getting the item back to us, but any exchange items sent back to you will be an additional charge as well.
When I request an exchange, will the item be held for me?
When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.
How can I check the status?
You will be emailed when your item(s) arrives at our warehouse.
We will notify you again (within 7 business days) when your exchange has been completed.
Please contact Customer Service for further information about your exchange.
How long will it take for my exchange to be processed?
Once we have received your merchandise at our warehouse, it should take approximately 7 business days to complete.
240 Cortland Ave
Lombard IL 60148